By now all field AE/CE/SE/Specialists have been trained on the technology at a high level. What is needed next is a detailed training that walks everyone through the contract specifics, security architecture of the offering (how it is actually set up between AWS and VMware to secure customers), connections to the customer DCs, options, HCX (how it actually works), and what the customer can expect during the turn-up process. Also included should be training on how to give the portal and service demo, even if this is a canned demo.
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